Return & Refund Policy
This store is operated by Avensia, based in Melbourne, Australia.
We offer a 90-night return policy, meaning you have 90 nights after receiving your item to request a return.
We encourage all customers to use CalmNest™ for at least 30 nights before requesting a return, as many babies require an adjustment period to experience the full benefits.
To be eligible for a return under our 90-night guarantee, the product must be used for a minimum of 30 nights, unless the item is faulty, damaged, or incorrect.
Results may vary from baby to baby.
To be eligible for a return:
For hygiene and safety reasons, we reserve the right to refuse returns that are excessively used or returned in an unsanitary condition.
To initiate a return, please contact us at avensia.support@gmail.com.
All returns must be approved before being sent back. Items returned without prior approval may not be accepted.
As part of the return process, we may request brief feedback or supporting information (such as photos) to better understand your experience.
If your return is approved, we will provide detailed instructions on how and where to send your package.
Please do not send items back without receiving return instructions, as this may result in your return not being processed.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us at avensia.support@gmail.com within 7 days of delivery so we can resolve the issue quickly.
We do not accept returns for:
If you are unsure whether your item qualifies for a return, please contact us.
We do not offer direct exchanges.
If you would like a different item, please request a return (if eligible) and place a new order.
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at avensia.support@gmail.com.
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