Shipping policy

Shipping Policy

At Avensia, we aim to deliver your order as quickly and reliably as possible.

Below are our shipping guidelines so you know exactly what to expect.

Processing Time

Orders are processed within 1–2 business days after payment is received.

Orders are not processed on weekends or public holidays.

You will receive a confirmation email once your order has been successfully placed.

Once your order has been processed, you will receive a shipping confirmation email containing your tracking details.

Delivery Time

Estimated delivery times:

Australia: 4–9 business days
International: 5–10 business days

Delivery times are estimates and may vary depending on location, carrier delays, customs processing, or high order volumes.

Shipping Costs

Shipping costs are calculated at checkout.

We may offer promotional free shipping depending on order value or limited-time promotions.

Order Tracking

All orders include tracking.

You will receive tracking information via email once your order has been dispatched.

Please allow 1–3 days for tracking information to update after receiving your shipping confirmation.

Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

carrier issues
customs processing
weather disruptions
high seasonal demand
incorrect shipping information

Avensia is not responsible for delays once the package has been handed to the shipping carrier.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping details, contact us immediately at: avensia.support@gmail.com

Address changes cannot always be guaranteed once the order has been processed.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at:

avensia.support@gmail.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

International Orders

International shipping times vary by destination and may be subject to customs processing.

Customers are responsible for any applicable customs fees, duties, or taxes required by their country.

Questions

If you have any questions regarding shipping, please contact:

avensia.support@gmail.com